Actions
Support runbook » History » Revision 3
« Previous |
Revision 3/6
(diff)
| Next »
Anton Iverson, 06/16/2026 07:42 PM
Minor update
Support runbook¶
- First response within 4 business hours, resolution target is 2 business days.
- Bugs are escalated as linked issues to the product team.
- Use canned responses for the common questions and personalize the greeting.
- Close tickets only after the customer confirmed or after three days without an answer.
- Update 2026-06-16: Ready for review.
Updated by Anton Iverson 4 months ago · 3 revisions
