Actions
Support runbook » History » Revision 3
« Previous |
Revision 3/10
(diff)
| Next »
Amelia Carter, 06/08/2026 09:46 AM
Minor update
Support runbook¶
- First response within 4 business hours, resolution target is 2 business days.
- Bugs are escalated as linked issues to the product team.
- Use canned responses for the common questions and personalize the greeting.
- Close tickets only after the customer confirmed or after three days without an answer.
- Update 2026-06-08: Needs clarification from the client, asked in the shared channel.
Updated by Amelia Carter 5 months ago · 5 revisions
