Support runbook » History » Revision 3
Revision 1 (Lucas Xu, 11/05/2026 09:46 AM) → Revision 3/10 (Amelia Carter, 06/08/2026 09:46 AM)
h1. Support runbook * First response within 4 business hours, resolution target is 2 business days. * Bugs are escalated as linked issues to the product team. * Use canned responses for the common questions and personalize the greeting. * Close tickets only after the customer confirmed or after three days without an answer. * Update 2026-06-08: Needs clarification from the client, asked in the shared channel.
