Support runbook » History » Revision 3
Revision 1 (Felix Xu, 10/15/2026 07:42 PM) → Revision 3/6 (Anton Iverson, 06/16/2026 07:42 PM)
h1. Support runbook * First response within 4 business hours, resolution target is 2 business days. * Bugs are escalated as linked issues to the product team. * Use canned responses for the common questions and personalize the greeting. * Close tickets only after the customer confirmed or after three days without an answer. * Update 2026-06-16: Ready for review.
