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Felix Xu, 10/15/2026 07:42 PM
Initial version
Support runbook¶
- First response within 4 business hours, resolution target is 2 business days.
- Bugs are escalated as linked issues to the product team.
- Use canned responses for the common questions and personalize the greeting.
- Close tickets only after the customer confirmed or after three days without an answer.
Updated by Felix Xu about 15 hours ago · 3 revisions
