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Lucas Xu, 11/05/2026 09:46 AM
Initial version
Support runbook¶
- First response within 4 business hours, resolution target is 2 business days.
- Bugs are escalated as linked issues to the product team.
- Use canned responses for the common questions and personalize the greeting.
- Close tickets only after the customer confirmed or after three days without an answer.
Updated by Lucas Xu about 10 hours ago · 5 revisions
