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Revision 5/6
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Yuki Owens, 07/14/2026 07:42 PM
Minor update
Support runbook¶
- First response within 4 business hours, resolution target is 2 business days.
- Bugs are escalated as linked issues to the product team.
- Use canned responses for the common questions and personalize the greeting.
- Close tickets only after the customer confirmed or after three days without an answer.
- Update 2026-06-16: Ready for review.
- Update 2026-07-14: Found one more case, added a test for it.
Updated by Yuki Owens 3 months ago · 3 revisions
