Support runbook » History » Revision 5
Revision 3 (Anton Iverson, 06/16/2026 07:42 PM) → Revision 5/6 (Yuki Owens, 07/14/2026 07:42 PM)
h1. Support runbook
* First response within 4 business hours, resolution target is 2 business days.
* Bugs are escalated as linked issues to the product team.
* Use canned responses for the common questions and personalize the greeting.
* Close tickets only after the customer confirmed or after three days without an answer.
* Update 2026-06-16: Ready for review.
* Update 2026-07-14: Found one more case, added a test for it.
