Support runbook » History » Version 1
Lucas Xu, 11/05/2026 09:46 AM
Initial version
| 1 | 1 | Lucas Xu | h1. Support runbook |
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| 3 | * First response within 4 business hours, resolution target is 2 business days. |
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| 4 | * Bugs are escalated as linked issues to the product team. |
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| 5 | * Use canned responses for the common questions and personalize the greeting. |
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| 6 | * Close tickets only after the customer confirmed or after three days without an answer. |
