What is our tone of voice?
I write the next blog post and want to be consistent.
How do we name and structure feature branches?
I am new on the team. Is there a convention for branch names and how long a branch may live?
Who do I contact for a payroll question?
My payslip looks wrong.
How do I report a security incident?
I clicked a suspicious link.
How do we prioritize the backlog?
Everything seems urgent. What framework do we use?
How do we measure the success of a campaign?
Which metrics go into the monthly report?
How do I create an invoice from a won deal?
The deal is won. What next?
Can I use stock illustrations in customer designs?
I found a nice set of illustrations.
How do we choose keywords for a new article?
Is there a standard approach?
What is the budget approval process for ads?
I want to test a new channel.
How do we test mobile push notifications?
I cannot trigger pushes in the simulator.
How do we escalate a customer complaint?
A customer is unhappy with the response time.
How do I debug a slow query in production?
The shipments list is slow for one customer. Where do I start?
How should we handle database migrations that lock big tables?
A migration adds a column with a default to a table with 80M rows. What is the safe way?
How do I request a vacation?
Where do I submit vacation requests?
What are the working hours for support?
A customer asks when we answer.
How do we rotate secrets?
A teammate left the project. What has to be rotated?
Can we use customer logos on the website?
A prospect asked for references.
What discount can I offer without approval?
A customer asks for 15% on an annual contract.
How do we version the public API?
We need a breaking change in the shipments endpoint. How to do it?
Weekly demo day for all teams Planned
A 30 minute show-and-tell every Friday: each team shows what it shipped. Helps sales and support ...
When do we use background jobs instead of doing work in the request?
Is there a rule of thumb for what belongs into a job?
How do we price a fixed-price project?
I need a quote for a custom integration.
How do we share design work with the customer?
The customer wants to comment directly on the mockups.
How do I submit expenses?
I returned from a client visit.
