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Support #574

closed

Questions about commercial support

Added by Anonymous 17 days ago. Updated about 12 hours ago.

Status:
Closed
Priority:
Normal
Start date:
11/11/2021
Due date:
% Done:

10%

Estimated time:
Spent time:
Company custom field:
Deals:
Contacts:
From Pilkington, Derek (ivan@mail.com) 11/11/2021 17:28
Cc: my_boss@somenet.foo, to_all@somenet.foo
Time to reaction:
5 minutes
Time to resolve:
17 days
Contact vote:
Awesome
Time to first response:
5 minutes

Description

Hello,

Do you providing commercial support for your products?

Regards, Ivan!


Files

Actions #1

Updated by Smith Paul 17 days ago |Sent to Pilkington, Derek (ivan@mail.com)11/11/2021 17:33

  • Status changed from New to Closed
  • % Done changed from 0 to 100

Hello, Ivan!

Thank you for your email. We would like to introduce our commercial support plans

Do you providing commercial support for your products?

Actions #2

Updated by Anonymous 17 days ago Received fromPilkington, Derek (ivan@mail.com)Original(485 Bytes)11/11/2021 17:42

  • File message_reply.eml added

Thank you very much, Paul!

I will discuss your proposal with my boss.

Actions #3

Updated by Smith Paul 17 days ago |Sent to Pilkington, Derek (ivan@mail.com)11/11/2021 17:44

  • Status changed from Closed to In Progress
  • % Done changed from 100 to 10

Ivan,

If you have any questions, please do not hesitate asking me!

Actions #4

Updated by Smith Paul 17 days ago

  • Tags set to lead, support
  • Company custom field set to Apple Inc.
Actions #5

Updated by Smith Paul 10 days ago

  • Description updated (diff)
Actions #6

Updated by Smith Paul about 12 hours ago |Sent to Pilkington, Derek (ivan@mail.com)11/28/2021 14:44

Dear Derek,

I would like to kindly remind you to check our commercial offer with your boss.

Thanks in advance,
Iaroslav

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